Observation brings understanding. Understanding brings tolerance. Tolerance brings direction. Direction brings followers.
To me, that’s what leadership is. Observation is the ability to observe what’s going on—the ability to observe in any sector of leadership. Observation brings understanding—understanding of perspective. That brings tolerance and that brings direction and that brings people to follow you. Leadership is about following.
Who has had a tremendous impact on you as a leader?
In our family-owned business, it’s my dad. If I was fair, and I am fair, my mom too had a very interesting impact on my leadership.
My dad developed in me this concept of tolerance or understanding and, through understanding, you can get people to better their life. In our world, the key to this is that we’re helping people reach the next station in life. We manage 180 different business owners who are trying to get their businesses to the next level. My dad gave me the ability to get people to that next level of understanding.
My mom brought a different perspective that you don’t typically think about in leadership. She was an art major. She’s a very creative person. Creativity is so critical in leadership. The ability to think creatively is a whole different concept. The ability to have an eye for what you want is super huge in leadership, super huge, because that’s what causes people to follow you. Is what you have the creative approach, that innovative approach? She taught me to think like that.